Shipping Policy

This policy explains how and when your snugoods order is processed and delivered.

Order processing

Orders are processed within 1–3 business days after your payment is confirmed. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.

Delivery times

Estimated delivery is typically 7–15 business days after processing, depending on your destination, customs, and the carrier. Delivery times are estimates and are not guaranteed, as factors outside our control (weather, carrier delays, customs) can affect them.

Shipping costs

Shipping costs, if any, are shown at checkout before you pay. Any free-shipping offer will be clearly displayed at checkout.

Tracking

A tracking number is emailed to you when your order ships. If you don't receive tracking within a few business days, contact us at help@snugoods.com.

Wrong address / failed delivery

Please double-check your shipping address at checkout. We cannot be responsible for orders sent to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment or a refund.

Damaged or lost packages

If your order arrives damaged, or doesn't arrive within a reasonable time, email help@snugoods.com with your order number and we'll help resolve it.